FAQ

ERATEC is a Germany-based brand for small household appliances that combines quality, durability, and modern design. Our appliances are developed in Germany – with a focus on safety, longevity, and user-oriented design.

ERATEC ships from Germany to all countries in the European Union. Shipping to Turkey is not possible. Customers in Turkey can purchase via our official distribution partner.

Due to customs processes and high shipping costs, we do not ship directly to Turkey. Customers in Turkey can purchase ERATEC products through our authorized distributor veheras.com.

All orders are shipped directly from our own stock at our warehouse in Gelsenkirchen, Germany.

Yes. You can purchase our products directly at our office and warehouse in Gelsenkirchen during business hours without an appointment. Our address is: Magdeburger Straße 16 B, 45881 Gelsenkirchen. Please ring the bell upon your arrival. Our location is not a traditional retail store or showroom.

Our office and warehouse sales are open Monday to Friday from 9:00 a.m. to 5:00 p.m.

Orders are generally shipped within one business day. The delivery time is approximately 2–6 business days, depending on the destination country.

Shipping costs are automatically calculated at checkout based on the delivery address and displayed transparently. Shipping within Germany: €5.99. Shipping to other EU countries: €18.99.

All ERATEC products are covered by the statutory warranty of 2 years from the date of delivery. This covers defects that were already present at the time of delivery, for example, manufacturing and material defects.

For warranty claims or paid repairs, the repair form available on our website must be completed. A printed copy of the form must be included with the product in the shipping box.

The product should be sent in its original packaging whenever possible and securely packed. It is essential that the completed repair form is included with the package. If the form is missing, processing time may be delayed.

You may return your products within 14 days of receipt without providing a reason. The product must only have been used for inspection purposes and must not show any loss in value due to excessive use.

To initiate a return, please send an email to support@eratec-germany.com. Our support team will inform you of the next steps and shipping details as soon as possible.

As long as your order has not yet been shipped, cancellations or changes are possible. Once it has been shipped, no further changes can be made.

Once your order has been shipped, you will automatically receive a tracking number via email that you can use to track your delivery online.

As soon as your order has been shipped, you will automatically receive your invoice by email. Please also check your spam or junk mail folder if necessary.

Each product comes with an instruction manual. In addition, you will find information on use, cleaning, and care on our product pages.

You can reach us via the contact form on our website or by email at support@eratec-germany.com. Our support team will be happy to assist you.